Terms of service

Tokenator is a control layer that sits between your applications and AI model providers. It routes, caches, compresses, governs, meters, and audits requests, then forwards them to the provider you choose. It is not itself a model provider.

You are responsible for activity under your workspace and for keeping your Tokenator keys and any provider keys secure. When you bring your own key (BYOK), you remain responsible for your provider account, its usage, and the charges the provider bills you directly.

You agree not to use Tokenator to break the law, infringe others' rights, attempt to defeat per-tenant isolation or access another tenant's data, overload or abuse the service, or violate the terms of any underlying model provider. We may suspend access that threatens the service, other customers, or the shared provider keys.

Workspaces run on managed tokens supplied through the service and are billed for usage as credits: each request is charged at the rate set for the model that served it, against a prepaid balance or an invoiced credit line agreed with your administrator. Monthly invoices itemise requests and tokens per model and per API key. Where bring-your-own-key is enabled for your workspace, requests on your own provider key are billed by that provider directly.

Unless your written agreement says otherwise, the service is provided as-is, without a service-level guarantee; features and limits may change as the service develops. Service levels (SLAs), where they apply, are set out in your written agreement. We may update these terms; continued use after an update means you accept the change.

Model outputs come from third-party providers and may be inaccurate; you are responsible for how you use them. To the maximum extent permitted by law, Tokenator is not liable for indirect or consequential damages, and, unless your written agreement says otherwise, our aggregate liability is limited to the amounts you paid us in the three months before the claim.

Questions about these terms? Email support@tokenator.ai.

This summary is provided for transparency and is not a substitute for a contract or legal advice.